Return Policy – Spigen Inc
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Return Policy
All our products have a 30-Day Money Back Guarantee, and all items purchased within 30 days can be returned for a refund. Executive rewards members have a 60-Day Money Back Guarantee.
- Must include a valid original purchase order number from Spigen.com. Purchases made outside of Spigen.com must contact respective seller for returns.
- Returned products must be in their original packaging without any missing contents.
- Aside for Elite and Executive rewards members, return shipping is at buyer's cost unless stated otherwise by our support team.
- Customer will be given a Product Refund—shipping fee will not be refunded.
- If you are not using our pre-paid shipping label, we suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. Spigen Inc. is not liable for lost or stolen return packages during transit/delivery.
- The prepaid return label is not available for international returns.
\ Promotional Gift Items*: All promotional gift items are not eligible for Returns, Exchanges, or Warranties.
\ Clearance and Warehouse Sale Items:* All clearance and warehouse sale items are final sale and not eligible for Returns, Exchanges, or Warranties.
\ Bundle Items*: To receive a refund, you must return all items within the bundle. Whatever discounted bundled items are not returned, will convert into a full price purchase, and the order will be refunded accordingly.
Please follow these instructions for returns:
- Click "Start a Return" and enter your order number and email address associated with the order. You may also initiate a return by logging into your account and clicking on the “Request a return” button next to the desired order.
- Choose the item(s) you wish to return, and enter the reason for return for each item.
- Select the shipping method for the return. Elite and Executive rewards members should receive the shipping label via email in 1-2 business days, pending approval. All other customers who have chosen the pre-paid shipping label method should be able to access the pre-paid shipping label right away through the Returns Dashboard. An email containing the shipping label should have also been sent (may have been sorted into your Spam folder).
- Package the item(s) and invoice, affix the shipping label (if applicable), and drop the package off at your local post office. If you are not using a pre-paid shipping label, please ship the package to the following address:
Spigen Inc.
8845 Irvine Center Dr #100
Irvine, CA, 92618 5. You will receive an email notification once we have received and processed your return. If you selected a refund, the notification will confirm the refund details. If you selected an exchange, the notification will include tracking information once your replacement item has shipped.
*Elite and Executive International Customers: Instead of proceeding with the instructions above, please contact our Customer Support Team in order to take advantage of the free returns perk.
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